If you buy as a consumer, that is, for purposes unrelated to your trade or profession, you have the right to change your mind within fourteen days of receiving the goods, without having to give a reason. This is the right of withdrawal under articles 52 and following of the Italian Consumer Code. Last updated: 29 October 2026.
- Withdraw from contract here: the function to do it online.
- How to return the products and who pays
- Broken, wrong or non-conforming product
When the fourteen days start
From the day on which you, or a person you indicate, receive the products. If the order arrives in several parcels, from the day you receive the last one. You can also withdraw before delivery.
Withdraw from contract here
If you bought as a consumer, you can withdraw within fourteen days of receiving the goods, without giving a reason. Fill in the details and press the button: we will ask you to confirm, then we will write to you.
Other ways to withdraw
The function above is the simplest way, but you can also write to us at info@mieleartemide.com or send a letter to Soc. Agr. Artemide, Via dell’Industria 1, Fraz. Dentecane, 83030 Pietradefusi (AV), Italy, with an explicit statement of your decision to withdraw and the order number. You can use this form, but it is not mandatory:
To Soc. Agr. Artemide, Via dell’Industria 1, Fraz. Dentecane, 83030 Pietradefusi (AV), info@mieleartemide.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: …
ordered on … / received on … — order number …
Name of the consumer: …
Address of the consumer: …
Date: …
Signature (only if this form is on paper): …
It is enough to send the notice within the fourteen days: the date you send it counts.
How to return the products and who pays
- By when. You must send the products back to us within fourteen days of the day you tell us about the withdrawal. After the declaration, we write to you with the return instructions.
- In what condition. Intact and in the original sealed packaging, with everything that was in the parcel. Glass travels badly: wrap each jar or bottle individually and fill any gaps, in a sturdy box. We recommend a tracked and insured shipment: until the products reach us, the risk of the return journey is yours.
- Who pays for the return. The cost of returning the goods is borne by the person withdrawing. We state this here, before the purchase, as article 57 of the Consumer Code requires. The cost depends on the courier you choose and on the weight of the parcel. We charge nothing else: no penalty and no handling fee.
What can be returned and what cannot
The law excludes the right of withdrawal, among other cases, for (art. 59 of the Consumer Code):
- sealed goods that are not suitable for return for hygiene or health protection reasons and have been opened after delivery. For this reason an opened jar, bag of candies or cosmetic cannot be returned;
- goods made to measure or clearly personalized, such as wedding favors and made-to-order creations.
If you return a product that you have opened or used beyond what is needed to establish its nature and characteristics, you are liable for any diminished value (art. 57, paragraph 2).
The refund
We refund you within fourteen days of receiving your notice of withdrawal. We may wait until we have received the products, or proof that you have sent them, before refunding. The refund includes the price of the products and the standard shipping costs you paid on the way out; if you chose a more expensive delivery than the ordinary one, the difference is at your expense. We refund using the same payment method you used, at no cost to you.
Broken, wrong or non-conforming product
This is not a withdrawal: it is your right, and there is no fourteen-day limit. If you receive a product that is broken, different from the one ordered or not as described, write to us right away at info@mieleartemide.com with a few photographs of the product and the packaging, and the order number. We will replace it or refund it, and the cost of the return, if needed, is ours. This is the legal guarantee of conformity, which lasts two years from delivery (see the terms of sale).
If the parcel arrives damaged, remember the written reservation on the courier’s document and the photographs before opening it, as explained in the terms of sale.
A natural product is not a defective product
Honey that crystallizes, changes color from one harvest to another or is denser than usual is not spoiled: it is unpasteurized honey behaving as it should. If you have a doubt about a jar, call us before throwing it away: it is usually solved in two minutes on the phone.
If you buy with a VAT number
The right of withdrawal belongs to consumers. If you buy for your business, the conditions for returns and replacements are agreed with us: write to us.